developing conversation as a skill

The conversational tools we teach provide an actionable framework to change your approach to the conversations that impact your results and become the behavior that propels individuals and organizations toward success.

Why conversations? We believe that success or failure occurs, gradually, then suddenly, one conversation at a time. With the tools and approach we teach, you will gain the ability to move your conversations and relationships towards success, address pressing issues, make high stakes decisions, solve costly problems, design winning strategies, evaluate opportunities and generate significant results. This is true whether you are managing people, developing future leaders, implementing key initiatives, growing and maintaining customer relationships, or trying to work effectively within your own team and workstreams.

All of Fierce’s award-winning training offerings are based on the principles of Susan Scott’s business best-seller Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time, and on her years of work leading CEO think tanks. Susan is a best-selling author, leadership development architect, and a recognized thought leader in the global business community.

Our conversational models teach you how to have effective communication, regardless of what type it is, what the stakes are, or when it happens. This is because we know that the conversations that will move the needle on results don’t often send an advance invitation, and key conversations aren’t always—nor do they need to be—confrontations